Returns, Refunds and Exchange Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Several types of goods are exempt from being returned.
Please notice that the production process starts quickly so after 12 hours, we can’t cancel your order anymore. If you insist on canceling, we only can offer refund half of your order.
ALL of our products are made-to-order and we do not hold inventory or stock.
Happiness Guarantee!If you are unhappy with the items that you have received, please contact customer service FIRST by sending an email to [email protected] Merchandise returned to the manufacturer without contacting customer service will not be processed correctly.
It is very important that you read the description of each item before you place your order. There is a sizing guide available so you can choose your correct size. It is also of equal importance that you provide us with your correct information before you finalize your order.
At this time, we do not accept returns for any reason because as mentioned earlier, we do not hold inventory or stock and all items are made-to-order. If you wish to make a correction on your order, please contact customer service within 12 hours from the time you submitted your order. We normally send your order immediately to the production facility but if you contact us within the indicated timeframe, we will do our best to make your requested changes.
On the other hand, if we sent you the wrong order, kindly let us know as soon as possible so that we can send you the correct item. In the instance of our error, you do not have to return the item. You can keep it!
Refunds (if applicable)
Gives refunds as store credits only.
You can use your store credits to purchase any other item/s from our store. You will be given store credits in exchange for any item that is damaged or has missing parts upon delivery.
You will also be given store credits, equivalent to half the amount you paid, if we made a mistake and you declined our offer to send you the correct item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Please place your order carefully. You must contact [email protected] as quickly as possible should you wish to cancel your order. Our support staff will try to intercept the order before it goes into production, once it hits the production floor there is no way to cancel the order.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
I got the wrong product. How can I get my correct order?
Please contact Customer Service at [email protected] We will ask you to take a picture of what you have received for verification purposes. If we made the mistake, we will go ahead and send you your correct order. You do not have to send the wrong product back to us..
I received a defective or damaged product. What do I do?
Please contact Customer Service at [email protected] We will ask you to take a picture of what you have received for verification purposes. If we made the mistake, we will go ahead and send you your correct order. You do not have to send the wrong product back to us. You will be given store credits, equivalent to half the amount you paid, if we made a mistake and you declined our offer to send you the correct item.
I ordered the correct size but it’s a bit small/large can I return it and exchange it to a different size?
Unfortunately, We are currently unable to process a return or exchange due to sizing because we do not hold inventory or stock. Please contact us at [email protected] and we will offer you a 30% discount code if you want to reorder the item in the correct size.
I entered the wrong address information. Can I still correct it?
We can try to make corrections to your order within 12 hours of the time that your order was placed. If you request for the corrections after 12 hours, we will no longer be able to update it on our end.
I just made an order but i changed my mind and I’d like to cancel it.
Please order carefully. You should contact us within 12 hours of placing your order , we will do our best to cancel your order if possible. Please contact Customer Service at at [email protected] .
I made an order 3 days ago and since it hasn’t been shipped yet. I’d like to cancel it.
All our product are made-to-order. Orders are sent to production within 12 hours from the time your order is placed.
1. When can I request a replacement item?
A: Each product has to be inspected carefully before delivered. But mistakes are inevitable and to make sure that all customers are satisfied, we offer replacement items for any of the following reasons:
The product itself is flawed;
The quality of the printing is poor;
Final product is materially different than the design presented on our website;
The following information of product is not the same as the order: type, size, color, printing content.
2. How do I return items?
A:If customer would like to return the item we only accept return of items if they meet all of following conditions:
Within 30 days of receipt of your shipment
In original condition
Unwashed and Unworn
In the original packaging
3. Return Addresses:
After contacting Teecouncil support at [email protected] and receive our response, please do exactly following instructions: Pack all the returned items, along with a print off of your confirmation of purchase email Go to local post office, or another courier, to ship the package to this address: 1463 W 54th St Los Angeles, CA 90062, USAMain HeadquartersTeecouncilAddress: 1463 W 54th St Los Angeles, CA 90062, USA
Availability: 9am-5pm GMT-4
Physical Mailing Address: 1463 W 54th St Los Angeles, CA 90062, USAContact: [email protected]